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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

COVID-19

Regarding the current situation of the COVID 19 pandemic, Cubarama is committed to reinforce international protocols and measures.

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COVID-19 FAQs
Is Cuba a COVID-19 safe destination?

Although current travels to Cuba are subject to entry restrictions, the Island has been deemed safe by several countries. The precautionary measures implemented in Cuba to minimize the spread of COVID-19, resulted in the international acknowledgment of having a low risk of exposure to this disease. Likewise, the Foreign, Commonwealth & Development Office has exempted Cuba from the FCDO advice against all non-essential international travel.

What post- COVID-19 measures are set in Cuba?

On 11 June, the Cuban Government set out a phased plan to allow tourists back to the Island. Consequently, from 1 July, travel restrictions for international tourism purposes were eased, permitting charter flights to carry international passengers to resorts in Cayo Coco, Cayo Cruz, Cayo Guillermo, Cayo Santa María and Cayo Largo del Sur.

Several precautionary measures and specific protocols have been implemented in the country, complying with the recommendations of the World Health Organization (WHO) and the World Tourism Organization (UNWTO), and following the instructions of the Ministry of Public Health. These measures include social distancing, requiring face masks when travelling or being in public places, establishing compulsory thermal screenings at hotels and airports, carrying out mandatory RT-PCR tests upon arriving to the country, operating services on a limited capacity, guaranteeing all service personnel the appropriate protective equipment, and promoting take away and table service in bars and restaurants.

In addition, the national health service has been deployed in order to assess and supervise the implementation of hygiene measures and sanitizing processes in accommodations, restaurants, shops and general facilities.

What measures are being taken by Cubarama?

In accordance to the campaigns proposed by the World Health Organization (WHO) and the World Tourism Organization (UNWTO), Cubarama is reinforcing measures and protocols in order to put people first.

As part of the established procedures, our personnel will monitor the proper implementation of hygiene measures and sanitizing processes executed by our service providers.

In addition, social distancing will be closely observed, so will be the use of face masks when travelling or being in public places.

Regarding tours and excursions, we have redesigned them with the aim of reducing the size of our groups, avoiding large gatherings and crowded spaces, and scheduling visits during off-peak times wherever possible. Furthermore, we may adjust your itinerary before or during your journey with the intention of coping with local regulations, closures, or other unexpected circumstances.

Assistance will be mainly held on a non-face‐to‐face basis, utilizing the appropriate technological tools and communications channels. Yet, in the cases where assisting clients in close proximity is required, our personnel will comply with the necessary measures to ensure the safety and social well-being of our clientele.

Do I need to wear a mask in Cuba?

The short answer is “yes, you do”. Face masks must be worn at all times when travelling on buses and in taxis. They are also compulsory while touring public places, particularly indoors.

Do I have to bring my own face mask?

We strongly recommend you to pack your own face mask, sanitary hand gel, handkerchiefs and other essential items that may prevent transmission, as these items are not always available in Cuba. Still, should the need arise, we will do our best to have an emergency stock.

What should I do if I have a fever, cough or other COVID-19 symptoms?

If you think you have COVID-19 symptoms, you should contact a local clinic straight away.

Additionally, if you are staying in a hotel, you will be able to reach their medical team on site 24/7. Likewise, if you are staying in a casa particular, your householder will be able to contact the medical service for you.

On top of it, no matter your type of accommodation, you are likely to receive regular visits by medical teams to check on your health.

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